Customer Feedback

Seafarer Grievance / Feedback

Any complaint or Grievance to be resolved as per Technical Manager’s stated policy (Reference MLC 2006). Our company Seafarers or Non company seafarers can write directly to Managing Director of the company by email sdp@vrmaritime.net or send a letter by post to any of the company’s office.

If Seafarer’s complaint is not sorted out by the company, the seafarer has the right to approach to the Director General of Shipping or Seamen’s Employment Office of the relevant flag authority. The company will cooperate fully with the seafarer and the authorities to resolve the grievance of the seafarer. All records of grievance and proof of addressing them shall be kept by our office. We shall resolve all complaints within 7 working days.

Visitor or Vendors Feedback or Complaint

Any visitor to our office or any Vendor of our company can place feedback or lodge customer complaint and address their grievances by writing directly to Managing Director of the company by email sdp@vrmaritime.net or send a letter by post to any of the company’s offices. We shall resolve all complaints within 30 working days. A record is maintained in our office on corrective actions.